Shipping & Returns

Shipping costs are calculated based on the total of your order.
 
USPS and UPS methods are calculated automatically based on your address.
 
Free Shipping is available at $299.99 and above.
 
Large Items: Over-sized items may require additional shipping charges and is based on the size of the item.
 
Shipping Time -- Most orders will ship in 1-2 Days with many shipped the day after placing your order, provided the product ordered is in stock. Some items may require additional days to process. Orders are not processed or shipped on Saturday or Sunday, unless prior arrangements are made.
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Midwest Hobby / Hiawatha Hobbies or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
 
Merchandise Returns-

 

  • You have 30 days to exchange an item.
  • All book and video sales are final.
  • Shipping and Handling charges are non-refundable, except if incorrect merchandise is shipped.
  • You have 15 days to return an item.
  • The default method of reimbursement for returns will be a credit to the credit card/Paypal used to place the order.
  • Any product returned to us as defective, damaged, parts missing, etc. must have a document attached explaining exactly what the defect is. You must include a copy of the invoice with the item. Return must have the original box and packing and not have been abused in any way. Defective, damaged goods and parts missing must be verified by an employee before a credit is given.
  • Defective items from the following companies must be returned to the manufacturer for replacement / repair.  (Please let us know if you need a phone number or address for a particular manufacture)
    • Kato
    • Digitax
    • NCE - North Coast Engineering
    • TCS - Train Control Systems
    • MRC - Model Rectifier Corp.
    • MTH - Mikes Train House
    • BLI - Broadway Limited
    • TRA - Traxxas
  •  Any product damaged as a result of shipping, requires the notification of the shipping department and/or the General Manager. They will advise the method by which the product is to be shipped back. Please retain the damaged shipping box and all contents for the claims agent.
  • Claims for damages will be handled by the shipping department. Upon processing and receiving the reimbursement for the claim, we will then reimburse you for the damaged product(s).